Privacy Policy – The Boot Factory
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Last Updated: 1 January 2025
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The Boot Factory (“we,” “us,” “our”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, contact us, or purchase our products.
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By using our website or services, you agree to the terms of this Privacy Policy.
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1. What Personal Information We Collect
We may collect the following types of personal information:
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1.1 Information You Provide
Name
Email address
Phone number
Billing and shipping address
Payment details (processed securely through third-party payment processors)
Any information you submit through customer support or contact forms
1.2 Automatically Collected Information
When you use our website, we may collect:
IP address
Device and browser type
Pages viewed
Time and date of visits
Cookies and similar tracking technologies
1.3 Sensitive Information
We do not intentionally collect sensitive information. If it is provided accidentally, we will handle it in accordance with the APPs.
2. Why We Collect Your Personal Information
We collect your information to:​
Process and deliver orders
Communicate with you regarding orders or enquiries
Provide customer service
Improve our website, products, and customer experience
Send marketing communications (you may opt out at any time)
Prevent fraud and maintain security
Meet legal and regulatory obligations
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3. How We Use Cookies
We use cookies to:
Improve site functionality
Remember your preferences
Analyse website traffic
Support personalised advertising
You may change your browser settings to refuse cookies, though some features may not function properly.​
4. Disclosure of Personal Information
We may disclose your personal information to:
Service providers: payment processors, shipping/logistics companies, email marketing platforms, website hosts
Analytics and advertising partners
Legal or regulatory authorities, if required
Potential buyers, in the event of a business sale or restructure
We do not sell your personal information.​
5. Data Security
We take reasonable steps to protect your personal information from:
Misuse
Interference
Loss
Unauthorised access
Modification or disclosure
However, no method of online transmission is 100% secure.
6. Access and Correction
You have the right to:
Request access to the personal information we hold about you
Request corrections if your information is inaccurate or outdated
To make a request, contact us at manager@thebootfactory.com.au - We will respond within a reasonable timeframe as required under the APPs.
7. Marketing Communications
We may send marketing emails or messages about updates, products, or promotions.
You may unsubscribe at any time by using the link in the email or contacting us directly.
8. Data Retention
We retain personal information only for as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Support business operations
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Email: manager@thebootfactory.com.au
Address: 1/19 Pentridge Blvd, Coburg VIC 3058, Australia